In recent weeks, we have been inundated with phone calls, emails and text messages around COVID-19 and what this means to sarcoma cancer patients who need to know what the ever-shifting circumstances means for them, their treatment and their families.
We’re currently receiving a huge incraese in the number of phone calls, texts and emails to our Support Line.
People are understandably worried, and we’re doing everything we can to make sure every person who needs our support gets it. Here’s what we’ve put in place to deal with the huge increase in demand:
- We’ve doubled the number of staff running the Support Line service during opening hours.
- We’ve increased staff hours within the Support Line team, so we have greater coverage and flexibility.
- We’ve worked closely with the NHS and partnering cancer charities like Macmillan as part of the One Cancer Voice initiative to regularly update the guidance and advice given to people with sarcoma.
- We’re talking to sarcoma Support Group leaders across the UK and online support groups to make sure the information they give to their respective users is clear and up-to-date.
Our Support Line, information, policy and communications teams have been working together to make sure people affected by sarcoma get the help, support and guidance they need. The busyness of the Support Line is proof that this service is invaluable to those that need it.
Over the coming weeks, we’ll continue to look at and test different ways that we’ll be able help and support people affected by sarcoma.
This might be through online groups, podcasts, our social media channels or simply continuing what we’re doing at the moment. Rest assured, if you need us we’re here for you.
But we also need you to help us. Charities like Sarcoma UK will have to deal with the fallout from the pandemic, and being there through our Support Line is just one of many ways we make a difference, whether that’s through research, our work in policy for more treatments, our range of sarcoma information and our vital work around raising awareness. We receive no funding from the Government and rely solely on the generosity of our supporters to enable us to do our work.
Make a donation today to Sarcoma UK and help us make sure we continue to make a difference.