Support Line Advisor | Sarcoma UK

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Support Line Advisor

The successful applicant will work closely with the Support Line Manager and team to deliver support for anyone affected by sarcoma. The post holder will be part of a growing Support Line team and be part of the continued expansion of the service as we grow in exciting new directions in 2022/23. This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people affected by sarcoma and their families.

Information and support for those affected by sarcoma is at the heart of our charitable objectives. Thanks to the amazing generosity and support of the sarcoma community, Sarcoma UK’s profile and influence has grown significantly in the past four years. This has enabled us to grow our Information and Support Services.


In February 2016 we launched our nurse-led Support Line. We have answered over 13,000 queries from patients, carers, family members, friends, and health professionals. We are independent and confidential, offering time and a listening ear, and help people to find the right answers for them. We help regional and national peer support groups to run effectively across the UK. These groups offer a lifeline to people affected by sarcoma. We offer annual grants to each group, attend group meetings to give presentations, provide speakers and give support and advice to group leaders.


Sarcoma UK provides health information to those affected by sarcoma, their families and friends. Our range of patient guides cover diagnosis, treatment, rehabilitation and many other issues faced by those affected by sarcoma. Our information is very well received by patients and health professionals.

In March 2018 we launched the Sarcoma Clinical Trials Hub on our website. It is an accessible way for the sarcoma community to find out about sarcoma clinical trials in the UK.

Sarcoma UK aims to produce the highest quality information for the sarcoma community. We work in line with NHS England’s certification scheme, The Information Standard, to ensure the information we produce is clear and reflects the most up to date clinical guidance. We involve sarcoma experts and people with personal experience of sarcoma as reviewers of our information to ensure our information is accurate and relevant to our target audience.


This is a full-time role only (37.5 hours per week), we are unable to negotiate alternative hours for this role. 

If you have any questions regarding this post, please contact

To apply, please complete the application form and equal opportunities form, and email to

The closing date for applications is 12pm Tuesday 12 July 2022. Interviews will be held on Tuesday 19 July 2022 via Zoom (download Zoom).

Application Pack

Application Form

Equal Opportunities Form

About this role

The purpose of the role is to provide expert support and information to people affected by sarcoma through the effective delivery of Sarcoma UK’s confidential Support Line service.

Key responsibilities

Support and Information

  • To deliver the Sarcoma UK Support Line, a confidential telephone and email support and information service for anyone affected by sarcoma. This includes:
  • Providing individual information and support to service users on sarcoma and related issues, by telephone, email and other media as the service develops.
  • Adhering to quality standards, confidentiality, Sarcoma UK policies and the standard operating procedures of the Support Line.
  • Under direction from the Director of Research, Policy and Support and Support Line Manager, contribute to Sarcoma UK’s social and other media as appropriate.
  • To provide clinical input to the development of the charity’s information materials including the revision of existing information materials and the development of new information products.
  • To provide input to the clinical content of the charity’s website.
  • To raise awareness of the charity’s information and support services within the health professional field.
  • To contribute sarcoma knowledge and clinical expertise across all the charity’s programmes.


Maintain Professional Knowledge

  • Keep up to date with treatment and care of sarcoma through research and review of publications, horizon scanning, and attending study days and conferences, and disseminate this information within the charity.
  • Adhere to the standards of good practice outlined in the AHP / NMC professional code of conduct, or relevant professional body’s standards.
  • Maintain professional registration and compliance with revalidation requirements ensuring ongoing clinical education and professional development.
  • Attend mandatory clinical supervision sessions.


External Relationships

  • To maintain positive relationships with key Sarcoma UK stakeholders including sarcoma patients, family members/carers and support group leaders.
  • To develop and maintain contact with sarcoma specialist healthcare professionals, including clinicians, specialist nurses and allied health professionals who have reviewed our information materials.


Other duties

  • To support new work within the information and support team.
  • The role will require some travel to meetings and events throughout the UK and occasionally overseas.
  • Attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
  • Occasional weekend or evening work may also be required and time off in lieu will be given.
  • The post holder will be working in a developing environment and will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

Who we’re looking for

Education, training and qualifications


  • Nurse/Allied Health Professional with current professional body registration.
  • Evidence of continuing education & professional development relevant to the level of the role.
  • Completed Advanced Communication Skills or equivalent training.


  • Good working knowledge of sarcoma and its treatment.
  • Post registration qualification in oncology, chemotherapy or palliative care.

Experience and Knowledge


  • Broad post- registration experience with relevant experience in oncology, palliative care, orthopaedics or equivalent.
  • Experience of providing individual support and information to patients and their families.


  • Experience of support line / helpline working.
  • Experience of producing patient information.
  • Experience of giving presentations at conferences or study days.
  • Experience of using Raiser’s Edge or a similar CRM database.

Skills and abilities


  • Able to demonstrate excellent interpersonal skills.
  • Ability to use information technology including Microsoft Office and Raisers Edge.
  • Able to clearly communicate complex health information via the telephone and in writing to a wide range of people.
  • Ability to organise and prioritise effectively.
  • Ability to work autonomously and effectively within a team.
  • Ability to work with health care professionals within the NHS and other Charities.
  • Able to demonstrate empathy, diplomacy & professionalism.


  • Willingness to adapt from a clinical environment to the voluntary sector.
  • Commitment to providing and developing high quality services.
  • Commitment to improving the lives of people affected by sarcoma.


Salary, benefits, hours…

Salary: £29,000 – £32,000 p.a. depending on experience

Hours: Full-time (37.5 hours per week)

Covering four Support Line shifts. Most weeks the shifts will be fixed, but some flexibility to cover annual leave will be required.

Locations: Home based. The post holder will be required to come to the office occasionally for meetings (Angel, London EC1V)

Reports to: Support Line Manager


  • Flexible working
  • Up to 5% matched contribution to Sarcoma UK pension scheme
  • Sarcoma UK life insurance scheme
  • 25 days holiday entitlement per annum plus bank holidays, the working days between Christmas and New Year and your Birthday
  • Interest-free season ticket and bicycle loan
  • Monthly clinical supervision and one to one therapy sessions if required


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